Asiana Airlines customer service USA
1. Main U.S. Toll-Free Phone Number:
The primary way to reach Asiana Airlines in the U.S. is by calling their toll-free reservation and customer service line: 1‑800‑227‑4262.
- Available 24 hours a day, 7 days a week.
- For English support, press “2” when prompted.
- Best to call Saturday or early in the week: Saturday tends to have the shortest hold times; Monday is the busiest.
2. Regional U.S. Office — Los Angeles
Asiana’s regional headquarters for the Americas is located in Los Angeles:
- Address: 3530 Wilshire Blvd, Suite 1700, Los Angeles, CA 90010.
- Phone: Same toll‑free number; staffed daily from 7 AM to midnight PT, with ticketing operations roughly 8:30 AM–5 PM (apart from holidays).
- Services: Flight booking, cancellations, ticket changes, baggage assistance, lounge info, unaccompanied minors, lost luggage support, and visa-related queries.
3. Voice of Customers (VOC) Portal
For written inquiries, complaints, feedback, or suggestions—even sensitive issues—you can use Asiana’s Voice of Customers portal:
- Website: navigate to the “Voice of Customers” page on flyasiana.com, under the U.S. region.
- Response is typically delivered to your provided email. Inquiries are processed during business days only; weekend submissions are reviewed later.
4. Online Chatbot: “Ask Aaron”
Asiana offers a 24/7 AI chatbot named Ask Aaron. Accessible via the Customer Support page on flyasiana.com. While the chatbot can answer general queries, booking changes or refunds might still require calling or written inquiry.
5. Additional Regional Contacts
Consumer advocates like Elliott.org list email contacts for senior management, including Asiana’s U.S. and Asia regional executives:
- General inquiry emails like airlinefact@flyasiana.com or regional addresses as noted by Resolver or Elliott reporting.
- Useful for escalation if generic support doesn’t resolve the issue.
6. Tips When Calling
Best times to call:
- Saturday: Typically has shorter hold times.
- Monday & Thursday: Busiest days—expect longer waits.
Prepare this info:
- Your ticket number or booking reference.
- Passenger’s full name.
- Flight dates and itinerary details.
- Reason for your contact (e.g., refund request, baggage issue, schedule change).
Common frustration:
- Many users report long hold times, limited English proficiency, or repeating transfers before reaching a helpful agent.
7. Alternatives if Phone Doesn’t Work
- Submit via VOC portal (as above)—especially helpful if phone wait times exceed an hour.
- Visit your local airport’s Asiana counter, where staff can sometimes assist in-person.
- Email or escalate using executive contacts as a last resort.
8. Sample Contact Summary
- US Toll-Free: 1‑800‑227‑4262
- Regional HQ / Ticket Office: 3530 Wilshire Blvd, Suite 1700, Los Angeles, CA 90010
- Voice of Customers Portal: accessible via flyasiana.com → U.S. → Customer Support
- Chatbot: “Ask Aaron” on Asiana customer support page
- Escalation: Executive emails via Elliott site or Resolver
9. Summary Table
| Contact Method | Best For | Hours / Tips |
|---|---|---|
| Phone (800‑227‑4262) | Reservation, refunds, flight changes | 24/7; press “2” for English; Saturday is least busy |
| Los Angeles Office | In-person support, major changes | 7 AM–midnight PT daily |
| VOC Form (online) | Written inquiries or complaints | Reviewed Mon–Fri only |
| Chatbot (Ask Aaron) | General Q&A and simple tasks | Available 24/7 |
| Email Escalation | Complex cases not solved elsewhere | Via Resolver/Elliott contacts |
Final Thoughts
Contacting Asiana Airlines in the U.S. is most straightforward via the toll-free number 1‑800‑227‑4262, especially for urgent issues like cancellations or refunds. For written or lower-priority matters, try the Voice of Customers portal. If phone lines are busy, satellite offices or escalation via email may offer alternatives. Keep records of your inquiry, and escalate patiently if needed—many travelers report that persistence helps overcome system limitations.
Let me know if you’d like help drafting a message or navigating their website menu.