Is There a Fee to Update the Passenger Name on Lufthansa?
Traveling with Lufthansa can be a seamless experience if your booking details are correct. One common issue passengers face is a mistake in the name on the ticket. Name errors can happen due to typos during booking, misspellings, or differences between passport information and the booking. Knowing Lufthansa’s policies and procedures regarding name updates is crucial to avoid travel disruptions. This guide explains how to update passenger names, potential fees, and tips to ensure a smooth process.
Understanding Lufthansa’s Name Correction Policy
Lufthansa allows passengers to correct minor errors in their names without any significant hassle. Minor errors include typos, missing letters, or transposed letters. If the error is major, such as a completely different name or surname, additional documentation and approval may be required. The airline distinguishes between minor and major corrections, and the approach depends on the type of ticket purchased.
Minor Corrections
For minor spelling mistakes, Lufthansa usually does not charge a fee. Examples include:
- Johnn instead of John
- Smitth instead of Smith
- Missing middle name initials
Passengers can contact Lufthansa customer service to request a correction. The airline will verify the ticket against the passport or government-issued ID to ensure the correction is legitimate.
Major Corrections
If the name on the ticket is entirely different from the passport or travel document, Lufthansa may require you to cancel the original ticket and rebook. In such cases, the airline may charge the difference in fare rather than a direct fee for the name correction. Major corrections may also require supporting documents to verify identity.
Tickets Purchased Through Third-Party Agents
If your ticket was booked via an online travel agency or third-party website, the process for correcting a name may vary. Some agencies may charge additional service fees. It is advisable to contact both the airline and the booking platform to ensure the correction is recognized.
Steps to Update Passenger Name on Lufthansa Ticket
Correcting your name on a Lufthansa ticket is relatively straightforward if you follow the steps carefully.
Step 1: Review Your Ticket
Check the ticket carefully for any discrepancies between your ID or passport and the ticket name. Note any letters, initials, or formatting that differs.
Step 2: Contact Lufthansa Customer Service
Call the Lufthansa customer support line or use their online chat service. Provide your booking reference, passport or ID details, and the correct name information.
Step 3: Provide Documentation
Depending on the type of correction, you may be asked to send a scanned copy of your passport or government-issued ID. This verification helps prevent fraud and ensures that the ticket matches travel documents.
Step 4: Confirm the Update
After the correction is processed, Lufthansa will issue a confirmation email or updated ticket. Review it carefully to ensure all details are correct before your flight.
Step 5: Arrive Early at the Airport
If your correction was recent or processed online, it is recommended to arrive at the airport early. This allows extra time to resolve any discrepancies before boarding.
Fees for Name Changes on Lufthansa
Whether you incur a fee depends on the type of correction and your ticket class.
Economy Class Tickets
- Minor corrections: Usually free
- Major corrections: May require rebooking; fare difference applies
Business and First-Class Tickets
- Minor corrections: Free
- Major corrections: Subject to fare difference; less restrictive than economy
Tips to Avoid Fees
- Book carefully and double-check names during purchase
- Use your passport name exactly as it appears
- Contact Lufthansa immediately if you notice an error
Additional Considerations
Frequent Flyer Accounts
If you are a member of Lufthansa’s loyalty program, make sure your Miles & More account name matches your ticket. Name mismatches can prevent you from earning points.
Group Bookings
If you booked multiple tickets under one reservation, each passenger’s name must be updated individually. This can help avoid confusion during boarding.
Connecting Flights
For itineraries with connecting flights operated by partner airlines, ensure the name correction is communicated to all carriers. Some partners may have their own policies.
Travel Insurance
Some travel insurance policies cover name correction fees if they arise due to administrative errors. Check your policy before making any payments.
Frequently Asked Questions (FAQ)
Can I correct a typo in my Lufthansa ticket for free?
Yes, minor spelling errors like typos are generally corrected free of charge.
How long does it take for Lufthansa to update a ticket name?
Updates are usually processed within a few hours, but it may take longer if documentation is required.
What if my ticket was booked through a travel agency?
You should contact both the agency and Lufthansa. The agency may charge a service fee.
Are there fees for major name changes?
Yes, major changes may require rebooking, and the passenger may need to pay the fare difference.
Can I update my name online?
Some minor corrections can be made online through Lufthansa’s website or mobile app, depending on ticket type.
What documents are needed to update a name?
A government-issued ID or passport is typically required to verify the correction.
Can I change the name on a group booking?
Yes, but each passenger must be updated individually to match their travel documents.
Do connecting flights require separate updates?
Yes, inform all airlines involved in the itinerary to avoid boarding issues.
Does Lufthansa allow middle name additions?
Yes, middle names can be added if they match the passport or travel document.
Will my frequent flyer miles be affected by a name change?
Ensure your Lufthansa loyalty account name matches the ticket to earn points correctly.