Avelo Airlines name correction policy
Mistakes happen. Whether you are rushing to book a flight or simply typing too fast, entering the wrong name on an airline ticket is a common issue faced by travelers. For passengers flying with Avelo Airlines, knowing the rules and steps involved in correcting a name is essential. Avelo Airlines, known for its budget-friendly fares and simple service, also has policies in place when it comes to name corrections. But how flexible is the airline when it comes to making changes to a name after the booking has been made
This guide will walk you through everything you need to know about Avelo Airlines name correction policy. We will explain what qualifies as a correction, what does not, how to make the changes, what fees may apply, and what options you have if changes cannot be made.
Why Name Accuracy Is Important
Airline tickets are official travel documents and must match your government-issued ID exactly. If your name is incorrect, even slightly, you may be denied boarding. This is not just an airline policy but a requirement based on federal travel security rules. That means a simple error like a missing letter or reversed names can prevent you from traveling. The sooner you correct the mistake, the smoother your travel experience will be.
What Does Avelo Airlines Consider a Name Correction
Avelo Airlines distinguishes between a name correction and a name change. A name correction means fixing a minor error in the name of the original traveler without changing the person who is flying.
Here are examples of changes that Avelo may consider as valid name corrections:
- Fixing spelling mistakes such as Jon instead of John
- Adding or removing a middle name or middle initial
- Correcting reversed first and last names
- Fixing typos due to keyboard errors
- Updating due to legal name changes such as after marriage
- Correcting suffixes or titles like Jr or Sr
All of these examples are tied to the original passenger. You are not allowed to change the name in a way that transfers the ticket to another individual.
What Avelo Does Not Allow
Avelo Airlines does not allow full name changes or transfers. This means you cannot switch the ticket from one person to another. For example, you cannot change a booking from Alex to Samantha or give your ticket to a friend or relative.
Once a ticket is issued, it is considered non-transferable. This restriction helps the airline maintain pricing control and reduces the risk of ticket fraud or resale. It also keeps fares low by avoiding the administrative costs involved in complex booking changes.
How to Request a Name Correction
If you spot a mistake on your ticket, time is critical. Avelo recommends that name correction requests be made as soon as possible after booking. Here are the steps you should follow:
- Review Your Booking Carefully
Check your confirmation email and verify every letter in your name. Make sure it matches your ID or passport. - Go to the Avelo Website
Avelo provides online access to manage your booking. Log into your reservation using your confirmation code and last name. - Contact Customer Support
If the correction is not something you can handle online, reach out to Avelo customer support directly. Explain the error clearly and request a correction. - Provide Documentation
In some cases, you may need to submit a copy of your ID to prove the correct spelling of your name. - Confirm the Correction
Once the correction is processed, check your booking confirmation again to ensure the name has been updated properly.
When to Make the Correction
It is always best to request the name correction within 24 hours of booking. Airlines, including Avelo, are often more flexible within that time window. Corrections made early may be free or subject to lower fees. Waiting too long increases the risk of fees or denial of the correction request.
If you wait until the day of travel to address the issue, you may not have enough time to fix it before your flight departs. Always handle name errors well in advance to avoid travel disruption.
Is There a Fee for a Name Correction
Fees for name corrections may apply, depending on several factors:
- The type of correction
- How long after booking the request is made
- Whether the ticket has already been issued
- The fare type or class of service
Minor corrections within 24 hours of booking may be free. However, after that window, you may be charged a name correction fee. The exact amount can vary, so it is best to contact Avelo directly to find out the current fee structure.
If the correction requires reissuing the ticket or making backend changes, that may also add to the cost. Additionally, if a new fare is in effect at the time of rebooking, you might be asked to pay the fare difference.
What to Do if You Cannot Correct the Name
In some cases, especially if the change resembles a name transfer rather than a correction, Avelo may deny the request. If you cannot correct the name on the existing ticket, you have a few limited options:
- Cancel the Ticket
Depending on your fare type, you may be able to cancel the booking. Avelo typically offers nonrefundable tickets, but you might receive a travel credit for future use. - Book a New Ticket
If name correction is not allowed, your only option may be to cancel the incorrect booking and purchase a new ticket in the correct name. - Use Travel Credit for the Same Passenger
If you cancel the original ticket, any travel credit received can usually be used only by the person whose name was originally on the booking. - Contact Customer Service Again
If you feel your request was reasonable and was denied without explanation, try speaking with another agent or escalating the request. While policies are strict, exceptions can sometimes be made.
Special Cases
There are a few situations where name corrections may involve additional documentation or support:
- Legal Name Changes
If your name has changed legally due to marriage, divorce, or a court order, Avelo may allow the update. Documentation such as a marriage certificate or legal name change document may be required. - Children and Minors
If you are booking a flight for a child and made an error, the process is similar. Make sure the name matches the child’s passport or birth certificate. - Group Bookings
If you booked tickets for multiple travelers under one booking, correcting names in a group may be more complex. Contact Avelo support directly for help.
Tips to Avoid Name Issues
To avoid problems with your booking name, follow these best practices:
- Always double-check your name before confirming the booking
- Use your full legal name as it appears on your ID or passport
- Avoid using nicknames or abbreviations
- Be careful when booking for others and verify their name spelling before purchase
- Confirm spelling before final checkout
- Review the confirmation email immediately after booking to catch errors early
Final Thoughts
Avelo Airlines takes a reasonable but firm approach when it comes to name correction. While minor changes and typos are generally allowed, full name changes or ticket transfers are not. Tickets are tied to the original traveler and cannot be used by someone else. This policy helps Avelo control costs and offer competitive fares.
If you make an error when entering a name, act fast. Corrections are easier and cheaper when handled soon after booking. The more time you allow before your flight, the better your chances of fixing the issue with minimal stress and cost.
Always remember that your airline ticket must match your identification exactly. Something as small as a missing letter or transposed name can keep you from boarding the plane. By understanding Avelo Airlines name correction policy, you can take the right steps to ensure your travel plans go off without a hitch.